Supervises digital services and content strategy team and sets individual and team goals. Partners with senior leaders to improve policies and procedures and provides recommendations for process improvements to support operations, work processes, and quality customer service. Coordinates and confers with City departments, project teams, vendors, and partners to determine product needs and develop content or design. Develops and prepares management and productivity reports, studies, and analyses. Assists with the preparation of operating budgets, reviews ongoing expenditures, prepares procurement documentation, and develops short- and long-range goals and monitors performance results. Oversees the development of consistent and sustainable content standards for products, services, and projects across the City that improve usability, equitable access, comprehension, and efficiency. Acts as spokesperson for optimal content delivery needs. Oversees and contributes to the development of policies, editorial standards, style guides, taxonomies, metadata frameworks, and SEO strategies. Develops and leads training programs on content strategy and writing for the Web. Gathers and prioritizes strategically valuable feature ideas, products, and customer requirements; defines product vision; and works with developers to deliver effective and innovative products. Participates on Agile product development scrum teams. Works with product leadership and management to set product content objectives aligned with high-level strategy and short- and long-term strategies for content deliverables and performance monitoring.

• Graduation with a Bachelor's degree from an accredited college or university with major coursework or certifications in a field related to the job, plus four (4) years of related experience, including one (1) of which was in a leadership or supervisory capacity in a field related to the job.
• Experience may substitute for education up to the maximum of four (4) years.